Privacy Policy

Privacy Policy explains the privacy rules applicable to all information collected or submitted when you access, install, or use Zoom VPN Services. This Privacy Policy will remain in effect until a new policy supersedes it.

Your continued use of the Website and our services will constitute your acknowledgment of the policy in its current version and your understanding of the terms of the policy. If you disagree with the rules of this Privacy Policy, please do not use our Services.

Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; We do not ever sell your personal information to third parties. We do not collect logs of your activity (browsing history, traffic destination, data content, or DNS queries). We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.

This privacy policy will help you understand how we collect, use and store information.

Table of contents

  1. Account & Personal Information
  2. Connection status and usage Statistics
  3. Jurisdiction and Applicable Law
  4. Security Measures to Protect Your Information
  5. Consent and Age Restrictions
  6. Users in the European Union
  7. Storing of Information Related to Support and Feedback Forms
  8. Mobile identifiers
  9. Changes to the Privacy Policy
  10. Contact Us

Account & Personal Information

We may require you to provide personal information, such as name, email address and subscription information, in order to establish that you have a valid Zoom VPN account so that we can support you and respond to any queries you initiate. We may also use your email address for the following:

  • To provide support for any inquiries you initiate
  • To send you updates and announcements (optional only).
  • To communicate with you about your VPN services or respond to your communications.
  • To send marketing information, such as Zoom VPN offers, surveys, invitations, and content about other matters in connection with Zoom VPN. You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.  Back

Connection Status and Usage Statistics

The section below specifies in detail what information we collect. We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:

  • We do not know who accessed a particular website or service.
  • We do not know who was connected to the VPN at a specific time or which VPN
  • server IP addresses they used.
  • We do not know the set of original IP addresses of a user’s computer

Connection Status

Should anyone try to compel Zoom VPN to release user information based on any of the above, we cannot supply this information because the data doesn't exist.

In order to maintain excellent customer support and quality of service, Zoom VPN collects the following information related to your VPN usage:

We collect information about whether you have successfully established a VPN connection, to which VPN location, and from which country/ISP. This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable Zoom VPN engineers to identify and fix network issues.

Usage Statistics and Fair Usage Policy

We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, we expect users to follow fair usage. If we notice that a single user has significantly higher usage than others, thereby impacting the quality of service for other Zoom VPN users, we may reach out to that user for additional information.   Back

Jurisdiction and Applicable Law

Zoom VPN’s core mission is to keep your information private. In service of this mission, Zoom Labs’s headquarters and registered place of business is in California, USA.

Should we receive a valid legal order from the legal authorities, it is important to note that ZoomVPN does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.   Back

Security Measures to Protect Your Information

Zoom VPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.

While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.

Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.

Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.   Back

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy. The services are intended for users of any age who have a need to use VPN, in compliance with local laws and regulations. If you believe your child has provided information to us, please let us know immediately.   Back

Users in the European Union

Zoom Labs is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

  • For the purposes of fulfilling our contractual obligations to users, including:
    • Providing users with the Services and Apps they have requested.
    • Providing customer support.
    • Managing user subscriptions and processing payments.
  • For a legitimate interest associated with the operation of our business, including:
    • Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
    • Communicating with customers to provide information and seek feedback related to our Services and Apps.
  • With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us through our web support form.   Back

Storing of Information Related to Support and Feedback Forms

Zoom Labs keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact us, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience. We don't us thru party platform for support correspondence.   Back

Mobile identifiers

A mobile identifier is an identifier provided by iOS device. It does not contain your name or email address. Zoom Labs uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for our mobile apps. Disabling or resetting mobile identifiers

Users may disable or reset the mobile identifiers associated with their devices at any time. For instructions, see Apple's page on Advertising & Privacy on iOS devices   Back

Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.   Back

Contact us

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact us at the following email address:   Back

Fremont​, CA, 94555-3425
United States
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